Our company does not share any of your personal information we collect during the purchase of our products.
All packages are inspected for damage or defect prior to leaving our warehouse. If your merchandise is damaged during shipment by the shipping courier or that is discovered to be defective upon receipt, please contact us immediately as we must be informed within 5 calendar days from the date of receipt for all defective and damage/shipping related claims. See Replacement Terms below.
We will send a product replacement for an authorized return following the completion of receiving and inspection at our facility. The replacement will ship within four business days following our receipt of your return (excluding weekends and national holidays). To receive a replacement quicker, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.
Return shipping cost (the cost to send merchandise back to our store) is comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes) and factory packaging.
Remember, returned merchandise that is lost or damaged during transit is solely the shipper’s responsibility (which is you when you return a product to us). It is important to save the tracking information and to properly insure all merchandise being returned to Clear Ballistics, LLC.
Refunds are applied to the payment method used at the time of purchase 5-10 days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the return shipping cost. On items with free shipping returned for a refund, the original shipping cost that we paid the shipping courier plus a 10% restocking fee will be deducted from your refund.
Improper use or stupidity on your part does not constitute liability on Clear Ballistics, LLC. Always know where you’re shooting, and what’s behind your target, as our product may not stop your bullet.
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